At Iconic Steppers, we want you to feel confident in every purchase. If something is not quite right, our team is here to help.
If your order arrives faulty, damaged or incorrect, we will work with you to resolve the issue. Refunds are not available for change-of-mind returns, so please review our Size Guide carefully before placing your order.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
If your size is not quite right, we offer one size exchange per order, subject to availability.
Exchange eligibility
Customers are responsible for return postage. Iconic Steppers will cover the cost of shipping the replacement pair.
If your preferred replacement size is unavailable, we will contact you to discuss the most suitable alternative.
Faulty, damaged or incorrect items: If your order arrives faulty, damaged, incorrect or not as described, please contact us within 7 days of delivery.
We will offer a replacement, where available, or an eligible refund in accordance with Australian Consumer Law.
Please include
Change of mind: We do not offer refunds for change-of-mind purchases. Please review the Size Guide before ordering.
Approved refunds will be returned to the original payment method.
Please allow approximately 3–7 business days for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.
Faulty or incorrect items: Iconic Steppers will cover reasonable return postage. Once approved, we will provide a prepaid return label or reimburse the postage cost upon receipt of proof of payment.
Size exchanges: Customers are responsible for return postage. Iconic Steppers will cover the cost of sending the replacement pair.
If your parcel arrives damaged or appears to be missing in transit, please contact us as soon as possible so we can assist.
If a parcel is returned due to an incomplete or incorrect delivery address, we will contact you to confirm the next step.
Reship the order to the correct address. An additional shipping fee may apply.
Cancel the order and receive a refund for the item value only. Original shipping charges are not refundable.
If the parcel is returned a second time because of an address issue, the order may be cancelled and refunded for the item value only.
Measure your foot in centimetres and compare it with the Size Guide. Choose a snug, standard or relaxed fit based on your preferred amount of clearance.
Iconic Steppers are made from precision-moulded EVA for lightweight support, flexibility and everyday durability.
Wipe with a soft, damp cloth and mild soap when required. Allow them to air dry naturally and avoid extreme heat, prolonged direct sunlight, machine washing or tumble drying.
Contact us as soon as possible. We will do our best to assist before dispatch, but changes and cancellations cannot be guaranteed once an order has been processed or shipped.
Orders are generally dispatched within 1–2 business days, excluding weekends and public holidays.
Tracking information will be emailed once your order has been dispatched. Please check your spam or junk folder if the email does not appear in your inbox.
Product imagery: Colours and finishes may vary slightly depending on lighting, photography and individual screen settings.
For exchanges, returns or assistance with your order, contact:
Please include your full name, order number and relevant photographs where applicable.
ICONIC STEPPERS is built on authenticity and intention. Designed with purpose and built to endure, each pair reflects our commitment to comfort, structure, and timeless design.
Thank you for being part of the journey.